Best Supervisory and Management Practices
Problems
- The best operators are promoted to supervisors and the best administrative workers promoted to managers;
- The supervisors/managers :
- don't know their new role and lack self-confidence;
- are overworked and don't know how to set their priorities;
- stay locked up in their offices or concentrate on manual tasks so as not to communicate with the employees;
- don't feel responsible for productivity and quality;
- don't have the tools to manage productivity and quality;
- are unable to explain production discrepancies;
- try to avoid problems rather than manage;
- don't know how to deal with discipline problems;
- don't know how to communicate with the people on the floor;
- put out fires all day long;
- don't reach the production objectives.
- Passing the buck is the corporate culture;
- Problems that reoccur every day and don't foster on-going improvement.
Our approach
- Diagnostic.
- Validation of diagnostic and presentation of a development plan for each supervisor/manager.
- Training and workshops on the roles and responsibilities of supervisors.
- Training on the principles of management in a value-added products environment.
- Training and workshops on the development and use of made to measure management system.
- Training and development for time scheduling.
- Training and workshops on motivation.
- Training and role-playing simulation to learn to communicate effectively.
- Training and workshops on problem solving.
- Training and workshops on conflict resolution.
- Deployment of an audit system.
All workshops aw combined with individual coaching on the floor for each supervisor/manager.
Anticipated results
This adapted training will make it possible:
- for your supervisors/managers to :
- be responsible;
- well understand the role they have to play in the organization;
- have the management tools to effectively manage operations;
- be equipped to explain production discrepancies;
- be equipped to motivate their team and take full advantage of resources;
- be equipped to improve productivity and quality;
- communicate effectively with people;
- be equipped to manage problems and conflict situations;
- to have a motivated team;
- to improve the work environment;
- to increase productivity;
- to improve the management level of your company;
- to increase your profitability.
The BSP program is the best tool to raise the supervisor/manager to the expected management level. It is the only way for companies to perpetuate the change started with the implementation of the Kaizen Toyota Way improvement projects.